Refund policy

Return & Refunds

We have a 15-day return policy. At Raíz Studio, we strive for excellence and customer satisfaction with every purchase. If your experience does not meet your expectations, please contact us at sales@raizstudio.in. Our team is committed to resolving any issues through replacements, refunds, or store credit to maintain your trust in our products.

We provide replacements or refunds under the following conditions:

1. Incorrect Product Delivery: If you receive an item different from what you ordered, we will promptly replace it with the correct product or refund your purchase, depending on your preference.

2. Damage During Transit: If your item is damaged during shipping, we will either replace the damaged item or issue a refund to ensure your complete satisfaction.

 

To initiate a refund or replacement, please contact us at sales@raizstudio.in or through our Contact Us page: https://www.raizstudio.in/pages/contact. Include your order number, a description of the issue, and photos or videos of the product.

 

Our goal is to ensure that each interaction with Raíz Studio reflects the high standards of quality and craftsmanship valued by our artisans and customers alike.

 

Refunds / Replacement

 

Refunds are processed within 5 to 10 business days after we receive and inspect your request. We will notify you once it is approved. If approved, the refund will be issued to your original payment method (the card or PayPal account used at checkout), or a replacement will be sent. Please note it can take additional time for your bank or card provider to post the refund.